Project Overview
Developed a Grievance Redress Mechanism (GRM) MIS to support transparent, timely, and auditable grievance handling in line with World Bank ESF requirements. The system supports ESS10 – Stakeholder Engagement
Key Features
- ✔ Centralized grievance registration and categorization
- ✔ Workflow-based investigation and resolution
- ✔ SLA monitoring and escalation alerts
- ✔ Dashboards for trends and resolution performance
- ✔ Audit-ready compliance reporting
- ✔ Secure role-based access and activity logs
Client / Project:
Dasu Hydropower Project (World Bank Funded)
Employer:
National Development Consultants (NDC)
Role:
GRM & Compliance MIS Consultant
Category:
Grievance Redress Mechanism (GRM) MIS
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