Grievance Redress Mechanism (GRM) System
Grievance Redress Mechanism (GRM) MIS | Dasu Hydropower Project (World Bank Funded)
Donor-Compliant MIS Implementation for World Bank & Development Projects
Dasu Hydropower Project (World Bank Funded) — delivering structured, audit-ready MIS systems aligned with international donor frameworks including ESF, GRM, and M&E reporting.
Project Overview
Developed a Grievance Redress Mechanism (GRM) MIS to support transparent, timely, and auditable grievance handling in line with World Bank ESF requirements. The system supports ESS10 – Stakeholder Engagement
This MIS solution was developed for a donor-funded development project, ensuring compliance with World Bank and international standards, enabling real-time monitoring, structured workflows, and audit-ready reporting for Project Management Units (PMUs).
Key System Capabilities
- ✔ Centralized grievance registration and categorization
- ✔ Workflow-based investigation and resolution
- ✔ SLA monitoring and escalation alerts
- ✔ Dashboards for trends and resolution performance
- ✔ Audit-ready compliance reporting
- ✔ Secure role-based access and activity logs
Client / Program:
Dasu Hydropower Project (World Bank Funded)
Employer:
National Development Consultants (NDC)
Professional Role:
GRM & Compliance MIS Consultant
System Category:
Grievance Redress Mechanism (GRM) MIS
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Grievance Redress Mechanism (GRM) System - MIS Case Study for World Bank Projects
Grievance Redress Mechanism (GRM) System is a Management Information System designed for donor-funded infrastructure and development programs. It supports ESF compliance, GRM systems, monitoring and evaluation, and enterprise reporting for World Bank and ADB projects.